Fleet returns procedure

 
 

Again Again will happily receive back returned fleet. It must be clean & dry! Refunds will be processed only in line with your contract. These differ - please check your terms to see if a refund will be due.

A 50c/unit handling fee will apply to all returns

We are also happy to receive back cafe collateral - that’s counter and table talkers, posters etc, and part-cartons of sleeves, but can not refund for these. If you do return them though, they will be repurposed to save them also going to the landfill. Often these are given to community events initiatives where we sponsor the cups, keeping costs down for these organisations.

Checklist:

  • Cups and lids 110% clean and dry⁉️ [Are you sure they're clean AND dry?].

    For health and safety reasons, we will audit returned fleet. If any are found to be in need of cleaning and/or drying, we will reject all of the fleet, or at our discretion apply a 30c +gst cleaning fee per unit to cover appropriate processing.

  • Download and complete the returns form, noting how many of each unit you're returning.

  • Please print a copy of this form and include it with the package. Email a further copy to hello@againagain.co

Securely pack & return, addressed to:

Again Again Ltd,
C/- Enspiral Academy,
Level 2, 275 Cuba Street,
Te Aro, 
Wellington, 6011

Unless you are a Consistently Receiving Cafe, or have prearranged otherwise, fleet costs for returns fall to you, the Vendor.


Non-returned sleeves:

If you either only have a small quantity left, or don't wish to return them, know they can either be home paper recycled, home composted, or gifted to another local Again Again cafe/vendor.

Damaged fleet

Return identifiable Again Again damaged cups or ripped lids, [clearly indicated/separated from serviceable fleet] when you're swapping/returning other fleet. We will always credit for fleet [cups or lids] accidentally damaged.

VEndors: If you are leaving the network

We will appreciate it if you return the Again Again table-talker, ply POS sign and any other posters, if you are able to fit into your return box, as we will reuse them to minimise waste. It's also a good time to remove your Again Again window decal/sticker.